Traditional audio jacks for PC might offer a convenient connection point for headsets, but audio quality is not always the best. USB headsets offer a more sophisticated alternative. While they might be marketed as gaming headsets in most cases, they are versatile enough for music and as headsets for call centers. A typical USB headset will come with a microphone for engagement and a USB adapter to provide wireless connectivity when used with a PC lacking Bluetooth. With a variety of designs, features, and capabilities, there are many functions these headsets can serve.
Text-to-speech functionality is evolving at an astonishing pace. You can teach the software to adapt to different accents and enunciation styles. USB headsets with intuitively placed microphones become important devices that provide clean audio input for more effortless dictation.
Network calls are becoming more popular thanks to increased internet penetration and faster speeds. Both voice and video calls made over Internet Protocol are making communication over computers easy and seamless. For personal or business calls or online meetings, getting headsets for conference calls improves this experience.
Material delivery over computers is even more common now. Online classes are increasingly popular, and remote working is more widely accepted. USB headsets assist in this growing trend by offering sharp and consistent voice capture. While they cannot match the tools used for voiceover work in professional settings, they are reliable enough for daily use.
Cloud telephony is certainly replacing traditional telephony in call centers. Computers are more convenient and versatile to use because they process and display caller information conveniently. For centers with traditional CPUs that lack enough wireless infrastructure, a USB headset allows migration into a cloud telephony system without upgrading the entire workstation. Feedback from call agents shows that wireless headsets for customer service are an appreciated upgrade for their convenience alone.
Abundance of Variants
USB headsets are available in mono and duo headset designs, as neckbands, or as in-ear headsets. Comfort levels of the headset, build quality, quality audio delivery, and noise cancellation are the top things to consider when buying headsets for agents. They prefer the mono design to maintain communication with other team members. Only workers on crowded floors opt for the stereo design.
USB headsets come in cordless and corded variations. Wired headsets are more affordable, but they restrict the user to one station. Wireless headsets are more popular, allowing the user free movement around their workstation. The best ones support a range greater than 50m and support multiple devices with easy toggling between them.
Get USB headsets with a boom microphone. While built-in microphones get the job done, a flexible boom mic enables clearer voice input. Noise-cancellation is more popular than ever but double-check to ensure your USB headset has the feature. If you have more to spend, get active noise cancellation headsets or those with ambient sound support. HD voice, long battery life, memory foam padding, and premium build quality are the other features to look for. Consider offerings from upcoming brands as well to get good products for a competitive price.
Please reach out to Chameleon Headsets at 805-480-9162 to inquire about our industry-leading headsets.